LIVE EVENT EXPERIENCES.
Mobile Engagement Platform has earned a prominent position in live events to
provide interactive entertainment to attending spectators and fans with
smartphone devices. Our platform is growing with over 2000 live event
activations completed across the NFL, NHL, NBA, NCAA, and minor sports. Many
sports team and venue licensees rely on Fannex on game day to successfully
execute live audience engagements and we are poised for significant growth.
This is your
opportunity to join a talented team that is developing a world-class product.
Joining Fannex will give you a chance to thrive within our growing team.
- As a CUSTOMER
SUCCESS MANAGER, you will help build and foster positive working
relationships with Fannex customers to drive app downloads, boost fan and
sponsor engagement, develop monetization strategies for both customers and
sponsors, and cross-sell additional products.
- Be an
expert on existing and new Fannex Mobile Entertainment system features and
technology in order to effectively introduce and train our customers on
how to successfully utilize the platform.
with Fannex customers and collaborate with Fannex Project Managers to
assure the system and services meets customer needs and expectations.
contract renewals for existing clients by; working closely with the
customer sales team, reactive problem solving, and proactive key account
management and sales force effectiveness strategies
- Work with the
customer sales team to provide guidance on sellable assets and pricing,
create proposals, develop activation tactics and assist in fulfillment and
and report the end user usage data and effectively communicate metrics
with customers and sponsors.
- Be responsible
for managing a team of Fannex technical support staff for (sports) in-game
responsible for quickly and accurately resolving customer issues while providing
excellent customer service.
- Take part
in world-class conferences attended by executives in the sports and
entertainment industry. I.e. NFL, MLB, NHL and MLS
- To cater
to the needs of live sports and entertainment business, you must be able
to work some evenings and weekends as needed.
- You are
self-motivated individual who can get things done on time without ignoring
the quality of work.
- A diploma
or degree in Business, Sports Management, or Marketing would be an asset -
and/or equivalent experience in providing business consultation and
customer service to various clients.
experience in selling and promoting mobile technology and features to
various customers is an asset.
- You have a
keen interest in learning new mobile technology and features and want to
deliver the ultimate mobile fan engagement experience.
able to work under pressure and are able to manage multiple projects.
communication skills, written and verbal. You can effectively resolve conflicts.
- If you
have experience working with live sports and entertainment, then that
would be a plus!