Customer Success Manager
Fannex Winnipeg, MB
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About Us

WE’RE CHANGING LIVE EVENT EXPERIENCES.

The Fannex Mobile Engagement Platform has earned a prominent position in live events to provide interactive entertainment to attending spectators and fans with smartphone devices. Our platform is growing with over 2000 live event activations completed across the NFL, NHL, NBA, NCAA, and minor sports. Many sports team and venue licensees rely on Fannex on game day to successfully execute live audience engagements and we are poised for significant growth.

This is your opportunity to join a talented team that is developing a world-class product. Joining Fannex will give you a chance to thrive within our growing team.

Job Summary:

  • As a CUSTOMER SUCCESS MANAGER, you will help build and foster positive working relationships with Fannex customers to drive app downloads, boost fan and sponsor engagement, develop monetization strategies for both customers and sponsors, and cross-sell additional products.
  • Be an expert on existing and new Fannex Mobile Entertainment system features and technology in order to effectively introduce and train our customers on how to successfully utilize the platform.
  • Engage with Fannex customers and collaborate with Fannex Project Managers to assure the system and services meets customer needs and expectations.
  • Maximizing contract renewals for existing clients by; working closely with the customer sales team, reactive problem solving, and proactive key account management and sales force effectiveness strategies
  • Work with the customer sales team to provide guidance on sellable assets and pricing, create proposals, develop activation tactics and assist in fulfillment and reporting.
  • Analyze and report the end user usage data and effectively communicate metrics with customers and sponsors.
  • Be responsible for managing a team of Fannex technical support staff for (sports) in-game quality assurance.
  • Be responsible for quickly and accurately resolving customer issues while providing excellent customer service.
  • Take part in world-class conferences attended by executives in the sports and entertainment industry. I.e. NFL, MLB, NHL and MLS
  • To cater to the needs of live sports and entertainment business, you must be able to work some evenings and weekends as needed.

Qualifications and Skills

  • You are self-motivated individual who can get things done on time without ignoring the quality of work.
  • A diploma or degree in Business, Sports Management, or Marketing would be an asset - and/or equivalent experience in providing business consultation and customer service to various clients.
  • Previous experience in selling and promoting mobile technology and features to various customers is an asset.
  • You have a keen interest in learning new mobile technology and features and want to deliver the ultimate mobile fan engagement experience.
  • You’re able to work under pressure and are able to manage multiple projects.
  • Excellent communication skills, written and verbal. You can effectively resolve conflicts.
  • If you have experience working with live sports and entertainment, then that would be a plus!
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