under the Kerr Group of Companies; Northern Business Intelligence helps
companies across North America overcome business challenges, improve processes,
maintain compliance, and increase efficiency. We are proud to offer an array of
products, and the expert services required to assist our valued customers in
best optimizing their operations.
day in the life
you surprisingly skilled in the ancient art of customer service?
the thought of having an impact on the daily lives of people interest you?
you have a background in customer service/support?
you enjoy training your family on how to use the latest software on their
you vaguely interested in vehicles, how they work, where they go, and what they
you LOVE FREE COFFEE?
YOUR THOUGHTS ON HIGH FIVES (virtual, for now)?
this all sounds pretty good, then we’ve got something interesting for you to
have a look at!
a Client Solutions Specialist, you will provide technical support
and training to our customers by troubleshooting software and hardware issues,
providing instruction on software features as well as providing training and
configuring reports in Excel.
Northern Business Intelligence?
have a team focused and collaborative environment and like to encourage
open-mindedness and idea sharing. We pride ourselves on close-knit customer
relationships and in-house expertise and dedication. We operate at the forefront
of the telematics industry.
opportunity might be for you if:
- Bilingualism would be a
huge plus but not required
- You have post-secondary
education in a technically focused program, or equivalent experience.
- You have 1-3 years'
experience in a Technical Service and Support role.
- You possess a strong
proficiency in the Microsoft Office Suite, specifically Excel.
- You have proven customer
- You have experience with
CRM platforms, preferably Salesforce.
- Your written and verbal
communication skills are strong and professional.
- You have a high
attention to detail and organizational skills.
- You can work a variety
of shifts between Monday-Friday, 8 am-9 pm, based on customer needs.
Shiftwork is on rotation. The shifts we work are 8-5, 9-6, and 12-9.
looking for people who are passionate about what they do, who believe in our core
values and want to go above and beyond for our customers every day. If you have
a strong work ethic, like to rise to the challenge, are motivated by a job well
done, and want to be part of a fast-growing Atlantic Canadian company, we want
to hear from you!