Customer Experience Manager

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OVERVIEW

At CubicFarms we believe in the power of technology to feed a changing world. We actively seek talented people who want to make a difference in the ag tech space by bringing creative ideas to life and leaving an imprint in a healthier, more sustainable world. If you are enthusiastic about joining a dynamic and innovative company on the leading edge of the ag-tech revolution, we invite you to apply!

 

ABOUT CUBICFARMS

CubicFarms (TSXV:CUB) is an ag-tech company providing automated growing systems for fresh produce and nutritious livestock feed. CubicFarms offers turnkey, commercial scale, hydroponic, automated controlled environment growing systems that can grow predictably and sustainably for 12 months of the year virtually anywhere on earth. The company has sold and installed systems in Canada and internationally and continues to grow a global pipeline of prospective customers. Visit us at www.cubicfarms.com

 

THE ROLE: CUSTOMER EXPERIENCE MANAGER

CubicFarms is seeking an experienced Customer Experience Manager to join its Customer Experience team. The Customer Experience Manager plays a key role in implementing and coordinating programs and services that support an exceptional customer experience for CubicFarms’ clients.  This position tracks program efforts, identifies and leads new business opportunities, coordinates with regions and programs staff, and represents CubicFarms to customers, partners, and other external stakeholders.

 

EDUCATION & EXPERIENCE:

  • Masters Degree in Business Administration (or working towards), Business Development, or other discipline or equivalent combination of education and work experience
  • 5-years experience working in business/program implementation/development or relevant discipline

 

THE IDEAL CANDIDATE WILL POSSESS:

·        Excellent critical thinking skills and sound judgment. Proven willingness to make timely and sound decisions based on accurate judgment.

·        Excellent verbal, written, and presentation communications skills. Able to adjust communication style to suit all types and levels of team and customer interactions.

·        Excellent interpersonal and listening skills. Ability to interact with all levels of staff in a professional manner. 

·        Excellent organizational skills. Ability to manage deadlines, to manage others, and to work independently.

·        Willing to participate in hands-on site work, as well as office environment and pitch in whenever and wherever needed.

·        Flexible and positive attitude when confronted with a continuously changing and fast paced environment.

·        Ability to work in a cross-cultural, geographically dispersed team environment.

·        Able to work onsite in sometimes difficult and challenging environments.

·        Fluency in English, written and oral.

·        Advanced knowledge of Microsoft Office package.

·        Ability to travel extensively to region of responsibility.

·        Accuracy, attention to detail; and to read and interpret documents.

 

WHAT WILL YOU DO:

  • Work with the CCO to develop, monitor, and manage all program development efforts.
  • Identify and analyze new program opportunities, regularly monitors opportunities for CubicFarms primary customers.
  • Create program development budgets and justifications. Monitor and report on status of budgets.
  • Coordinate regularly with field staff and other departments engaged in customer facing projects.
  • Ensure that tracking database is kept up to date for all ongoing program development.
  • Identify, lead, and support new traditional and non-traditional program opportunities.
  • Manage proposal process start to finish, ensuring CubicFarms standards and requirements are met.
  • Analyze opportunities and make recommendations on potential program strategies.
  • Participate on proposal teams in assigned role, whether leading the proposal team or serving in another role.
  • Identify needs on the proposal team and define roles of each team member, ensuring an appropriate level of support.
  • Develop and articulate strategic approaches, partnerships, management/staffing plans, budgets, and project designs.
  • Develop and define partnership arrangements as related to specific proposals.
  • Ensures all actions are completed at the end of a proposal development process.
  • Build regional-focused relationships with representatives of potential customers and strategic partners.
  • Identify new partners, subcontractors, and customers to enhance CubicFarms capabilities and expand our programming.
  • Support CubicFarms program and field staff’s relationship building with customers and partners.
  • Communicate regularly with program and field staff as well as other departments on ongoing and planned program development efforts, specific support needs, and field staff capacity building requirements.
  • Represents CubicFarms at meetings, conferences, and workshops.
  • Participate in profitability analysis of various projects, opportunities, and potential investments including SKU analysis of each solution brought to the market.
  • Support and lead in software development through the collection of Customer Experience requirements and customer requirements, coordinating with the development team to ensure an effective development of the solutions.
  • Other duties as assigned.

 

EQUAL OPPORTUNITY EMPLOYER

CubicFarms is an equal opportunity employer is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We encourage applications from all qualified and enthusiastic candidates. CubicFarms is a growing organization in an emerging industry that will provide the right candidate with significant potential for advancement in the Ag-Tech space.

 

 

 

 
 
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